GuestStory · by NorthForge
Turn every booking into a story worth sharing.
GuestStory transforms reservation data into personalised, branded mobile videos - creating a more memorable guest experience and giving every guest a reason to share your hotel.
Sarah, your stay awaits
Your Lake District story begins here
The booking
A guest makes a booking.
The story
A personalised video is created.
The share
The guest watches, saves and shares it.
The missed opportunity
A booking confirmation should create anticipation - not end the conversation.
Most booking confirmations are functional but forgettable. They contain valuable information, but create little excitement and give the guest nothing worth sharing.
GuestStory turns the confirmation moment into a premium branded experience.
Your hotel already holds the imagery, booking data and brand story. GuestStory combines them automatically into something personal - sent the moment it matters most.
Before & after
The same booking. A completely different first impression.
Drag the divider to see how GuestStory reframes a routine confirmation as a moment worth anticipating.
After - GuestStory
Sarah, your stay awaits
Lake View Suite · Arriving 18 September · a personalised video, ready to share
Before - standard confirmation
Booking confirmed
Booking reference: 48213-FL
Check-in: 18 September
Room type: Lake View Suite
Nights: 3
How GuestStory works
From booking system to shared story, without a single manual edit.
Booking system
Connect
GuestStory securely receives approved reservation information from the hotel's booking platform, CRM or workflow.
GuestStory engine
Create
The system combines booking data with the hotel's imagery, branding, video templates and experience information.
Personalised video
Personalise
Each guest receives a video containing information relevant to their actual stay or event.
Guest phone
Deliver
The video is automatically sent through the hotel's preferred email, CRM, SMS or guest communication journey.
Social sharing
Share
The mobile-first format makes it simple for guests to save and share their booking across social media and private messaging.
See it for different bookings
One platform. Every kind of guest journey.
Select a booking type to see how GuestStory adapts its storytelling - the same automated engine, personalised for what each guest has actually reserved.
Sarah, your stay awaits
Your Lake District story begins here
For the hotel
What GuestStory means for your property
Elevate the guest journey
Create an emotional, premium touchpoint immediately after booking.
Increase organic exposure
Give guests content they naturally want to share with friends, family and followers.
Strengthen direct relationships
Add value to direct bookings and help the hotel own more of the pre-arrival experience.
Showcase more of the property
Feature rooms, restaurants, spas, scenery, upgrades and experiences relevant to each booking.
Encourage additional spend
Use relevant content to introduce dining, spa treatments, upgrades and activities before arrival.
Maintain perfect brand consistency
Every video follows approved visual guidelines, messaging and imagery.
Scale without manual editing
Generate personalised content automatically, regardless of booking volume.
Passive social exposure
Your guests are already telling people where they are going. Give them something exceptional to show.
A shared GuestStory becomes more than a video. It travels with the guest, across the platforms they already use, carrying your hotel with it.
GuestStory is a paid platform that makes this kind of organic, incremental exposure possible - without your team purchasing each individual impression.
GuestStory
Personalisation possibilities
Built from the details of the booking itself
Every element in a GuestStory is drawn from real reservation information - layered together into a single, coherent video.
Sarah, your stay awaits
Your Lake District story begins here
Integration
Built to complement the systems your team already uses.
GuestStory is designed to sit alongside your existing reservation and communication tools, drawing in approved booking data without disrupting how your team already works.
Implementation typically begins with a single, controlled connection and expands as confidence grows.
Compatible with systems such as
The pilot programme
Begin with one property, one guest journey and one unforgettable first impression.
A GuestStory pilot is built collaboratively, at a scale that suits your property, before any wider rollout is considered.
Select a booking type or campaign
Agree the visual and brand direction
Build the personalised GuestStory template
Connect an approved data source
Generate test guest journeys
Launch a controlled pilot
Review engagement and guest response
Expand across additional properties or booking types
Created by NorthForge
NorthForge builds the technology.
GuestStory applies it to hospitality.
NorthForge develops automated, personalised media systems that combine dynamic data, professional motion design and scalable video-generation technology. GuestStory applies this capability specifically to the premium hospitality guest journey.
Questions
Frequently asked questions
GuestStory is a hospitality guest-experience platform that turns booking information into a personalised, branded video for each guest. It is delivered shortly after booking to build anticipation and give guests something worth sharing before they arrive.
Ready when you are
Make the booking feel like the beginning of the experience.
Show us the journey you want your guests to remember, and we will show you what GuestStory can create.
Book a private demo
Discover the guest experience, tailored to your property.
A conversation, not a pitch
We'll talk through your guest journey before recommending anything.
See it built for your hotel
Where useful, we can create a sample GuestStory using your own imagery.
No disruption to existing systems
Pilots are designed to sit alongside your current booking journey.